Legal
Shipping, Cancellation & Refunds
How shipping, subscriptions, cancellations, and refunds work. Last updated: July 2026.
Shipping
Once a provider approves your treatment, our partner pharmacy ([Partner Pharmacy Name]) dispenses and ships your medication in discreet packaging. Delivery windows are estimates and vary by location and pharmacy processing.
Subscriptions & billing
Treatments are billed as a recurring monthly subscription. Your payment method is saved during intake and charged only after provider approval, then monthly until you cancel. The price and billing frequency are shown on the payment screen before you confirm.
Cancellation
You can cancel anytime from your account or by contacting support@puritasrx.com or 1-800-000-0000. Cancellation stops future charges immediately. Cancelling does not retroactively refund medication already shipped.
Refunds
Because medications are dispensed for individual use, shipped prescription products generally cannot be returned or refunded. If you were charged in error or have a billing issue, contact support and we'll make it right.
Contact
support@puritasrx.com · 1-800-000-0000